Privacy Policy

Last Updated: January 6th, 2025

R&R Plumbing and Salem Rooter Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or opt-in to SMS messaging.

1. Information We Collect
We may collect the following types of information:
1.1 Personal Information Provided by You

Name
Phone Number
Email Address

1.2 Automatically Collected Information

IP address
Browser type and version
Website usage data

2. How We Use Your Information
We use your personal information for the following purposes:

To provide and maintain our services
To communicate with you (e.g., respond to inquiries)
To send you marketing text messages with your consent
To analyze website usage and improve our offerings

3. SMS Messaging
By opting into SMS messaging, you consent to receive text messages from RRP, which may include:

Promotions
Cart reminders
Billing updates
Appointment notifications

Message frequency varies. Msg & data rates may apply. You can unsubscribe at any time by replying STOP. Reply HELP for assistance.

4. Verbal Opt-In
We may collect opt-in consent verbally from customers in person or via phone calls. Customers will be informed of the following during opt-in:

"Message and data rates may apply."
"Message frequency may vary."
"Reply HELP for assistance or STOP to unsubscribe."

Phone numbers collected are used solely for SMS notifications and will not be shared with third parties for marketing purposes.

5. Data Sharing
We may share your information with third-party service providers solely for the purposes of delivering our services (e.g., SMS platforms). These providers adhere to strict data protection policies and cannot use your information for any other purpose.

6. Data Security
We implement technical and organizational measures to protect your data, including limited access to sensitive information and encrypted storage where applicable.

7. Your Rights
Depending on your jurisdiction, you may have the right to:

Access your personal information
Request corrections or deletion of your data
Opt out of marketing communications

To exercise your rights, contact us at info@rrplumbingnc.com.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, with the “Last Updated” date revised.

9. Contact Us
For questions about this policy, contact us at: